# Basic Setup (/agents/basic)



## Instructions

Within the **Instructions** section, you give the Agent clear goals, define its tone & style, set the environment and how it should handle interactions.<br />
The Agent behaves based on the instructions you give it.
A natural, human-like experience depends directly on how clearly you write these instructions. Dedicating time to define the Agent's role, goals, tone and communication style is crucial. <br />

You can also specify the **Tools** the Agent can use, for which purpose and when — whether that’s transferring a conversation to another AI or human Agent,
routing to a specific department, booking an appointment, connecting to another system for real-time data retrieval or action taking. <br />
These allow your Agent to act intelligently, consistently, understand better the user's request and accomplish the goals you set.

<img alt="AgentBasicInfo" src={__img0} placeholder="blur" />

[Learn more > how to give effective instructions](/)

<Callout title="Remember">
  Your Agent still does not have any knowledge of your business outside of provided within the Instruction. 
</Callout>

Note that you can use variables to make the Instructions and the Agents dynamic. They are evaluated run-time and provide ...

For convenience, you can also use the **Status** label to quickly denote which Agents are currently deployed and active.

[Learn more > how to give additional Knowledge to your Agent](/agents/knowledge)

[Learn more > how to make the Call Transfers](/agents/tools#how-to-enable-call-transfers)

[Learn more > how to setup the Follow-Up](/agents/tools#how-to-setup-follow-ups)