# Telephony (/agents/telephony)



## How does an Agent start answering calls?

This happens by assigning a phone number to an Agent. Envocal takes care of the rest!

1. **Navigate to your Agent**
   * From the **Agents tab** on the lefthand side, navigate to the Agent, click **Edit Agent**
2. **Go to Telephony tab, click Assign**
   * You’ll see this option in the Agent settings.
3. **Choose a number**
   * Select a number from the list.
4. **Click Assign**
   * That’s it! The number is now linked to your Agent.
5. **Test it out!**
   * Call the number from your phone and talk to your Agent!

<img alt="AssignNumber" src={__img0} placeholder="blur" />

<Callout title="Remember">
  Each number works for one Agent at a time. You can change or remove the number anytime.
</Callout>

To unlink an Agent from an assigned number, navigate to the Agent’s Telephony tab, click **Unassign**.