# Conversations (/conversations)















## Finding Conversations

These are available from the sidebar on your left-hand side, listing all interactions with every Agent across channels. <br />#
The topic is automatically identified, conversation is summarized, the duration is measured and additional key metrics are captured.

For easier tracking, there are multiple filtering options — by Agent, channel, date, or time range.

<img alt="ConversationFilterChannels" src={__img0} placeholder="blur" />

<img alt="ConversationFilterDate" src={__img1} placeholder="blur" />

## Inspecting a Conversation

To review a specific conversation, click its row to open detailed view, where you can see the transcript, summary, and key details such as the conversation time, caller’s number (if contacted by phone), the AI model used, and more.

<img alt="ConversationSum" src={__img2} placeholder="blur" />

<img alt="ConversationTrans3" src={__img3} placeholder="blur" />

<img alt="ConversationDetails" src={__img4} placeholder="blur" />

Transcripts also log every knowledge base and tools call. Even these are available for inspection.

<img alt="ConversationTrans" src={__img5} placeholder="blur" />

<img alt="ConversationTrans2" src={__img6} placeholder="blur" />

<Callout title="Note">
  We’re constantly adding new statistics and insights. If there’s a specific metric or analysis you’d like to see, just let us know at 

  [hello@envocal.ai](mailto:hello@envocal.ai)

  .
</Callout>