Dashboard
See how your Agents are used at a glance on the Dashboard - total interactions, voice time, the most active Agents, and interactions over time and per channel - for any period and any Agents.
The Dashboard, the first item in the menu, shows how your Agents are used. It covers the organization selected at the top of Envocal Studio.
Choose what to look at
- Date range: the period to show. It starts as the current month.
- Agents: all Agents, or only the ones you pick.
What it shows
| Section | What you see |
|---|---|
| Usage | Total interactions, total voice time, the average length of a voice interaction, total phone time, total voice chat time and the number of text chats. |
| Most active agents | The Agents with the most interactions in the period. |
| Interactions over time | Interactions per day, in total or per channel. |
| Interactions by channel | How interactions divide between phone, voice chat and text chat. |
To read individual conversations, go to Conversations.
Complete Examples
Complete configurations of custom tools often used in real Agents - get the current time, read an Outlook calendar and book an appointment with Microsoft Graph - tab by tab.
Conversations
Every conversation your Agents have had, on every channel, with transcripts, summaries and details - filter them, read them, and learn where your Agents can improve.